Results at a Glance
Below is a list of key results in 2007.
- Overall customer satisfaction in all program areas has exceeded 90% and has sustained high performance levels for the last three years.
- Average annual earnings per Vocational Rehabilitation customer is 21.5% above national median.
- 99.5% of Vocational Rehabilitation customers are competitively employed.
- The Florida Division of Blind Services is exceeding the Rehabilitation Services Administration Federal Performance Indicator benchmarks on key measures.
- Self-sufficiency and self-support have increased from 43% to 50% in the last three years.
- 97.82% of Independent Living Adult Program customers "strongly agree and agree" that they are living independently and participating in family and community activities.
- Children successfully transitioning from pre-school to school has increased to 86%.
- Students successfully transitioning to work is up 19.3% in three years.
- Blind babies transitions have increased by 65% in three years.
- The number of Business Enterprise facilities is up 13% in three years.
- The Bureau of Braille and Talking Book Library Services remains the largest library of its kind with the largest number of customers, items loaned, market share and repeat business.
- Employee satisfaction exceeds 82%.
- Over 90% of employees have completed Six Sigma "Yellow Belt" training.